Ordering | RudderStack Docs

These lifecycle events are associated with the key interactions that a customer has with the app or website while placing an order for a product.

Product Clicked

This event is triggered whenever a visitor clicks on a product. The following properties are supported by this event:

Property Name	Type	Description of the Property
`product_id`	String	Contains the database ID of the product being viewed
`sku`	String	Contains the SKU of the product
`category`	String	Contains the category of the product
`name`	String	Contains the name of the product being viewed
`brand`	String	Contains the name of the brand associated with the product
`variant`	String	Contains information of the variant associated with the product
`price`	Number	Contains the price of the product being viewed
`quantity`	Number	Contains the quantity of the product
`coupon`	String	Contains information on the coupon code associated with a product
`position`	Number	Contains the position of the product in the product list
`url`	String	Contains the URL of the product page
`image_url`	String	Contains the image URL of the product

An example of the Product Clicked event is as shown:

rudderanalytics.track("Product Clicked", {
  product_id: "123",
  sku: "F15",
  category: "Games",
  name: "Game",
  brand: "Gamepro",
  variant: "111",
  price: 13.49,
  quantity: 11,
  coupon: "DISC21",
  position: 1,
  url: "https://www.website.com/product/path",
  image_url: "https://www.website.com/product/path.png",
})

Product Viewed

This event is triggered whenever a visitor views a product. The following properties are supported by this event:

Property Name	Type	Description of the Property
`product_id`	String	Contains the database ID of the product being viewed
`sku`	String	Contains the SKU of the product
`category`	String	Contains the category of the product
`name`	String	Contains the name of the product being viewed
`brand`	String	Contains the name of the brand associated with the product
`variant`	String	Contains information of the variant associated with the product
`price`	Number	Contains the price of the product being viewed
`quantity`	Number	Contains the quantity of the product
`coupon`	String	Contains information on the coupon code associated with a product
`currency`	String	Contains the currency of the transaction
`position`	Number	Contains the position of the product in the product list
`url`	String	Contains the URL of the product page
`image_url`	String	Contains the image URL of the product

An example of the Product Viewed event is as shown:

rudderanalytics.track("Product Viewed", {
  product_id: "123",
  sku: "F15",
  category: "Games",
  name: "Game",
  brand: "Gamepro",
  variant: "111",
  price: 13.49,
  quantity: 11,
  coupon: "DISC21",
  currency: "USD",
  position: 1,
  url: "https://www.website.com/product/path",
  image_url: "https://www.website.com/product/path.png",
})

Product Added

This event is triggered whenever a visitor/customer adds a product to their shopping cart. The following properties are supported by this event:

Property Name	Type	Description of the Property
`cart_id`	String	Contains the cart ID of the cart to which the product was added
`product_id`	String	Contains the database ID of the product being viewed
`sku`	String	Contains the SKU of the product
`category`	String	Contains the category of the product
`name`	String	Contains the name of the product being viewed
`brand`	String	Contains the name of the brand associated with the product
`variant`	String	Contains information of the variant associated with the product
`price`	Number	Contains the price of the product being viewed
`quantity`	Number	Contains the quantity of the product
`coupon`	String	Contains information on the coupon code associated with a product
`position`	Number	Contains the position of the product in the product list
`url`	String	Contains the URL of the product page
`image_url`	String	Contains the image URL of the product

An example of the Product Added event is as shown:

rudderanalytics.track("Product Added", {
  product_id: "123",
  sku: "F15",
  category: "Games",
  name: "Game",
  brand: "Gamepro",
  variant: "111",
  price: 13.49,
  quantity: 11,
  coupon: "DISC21",
  position: 1,
  url: "https://www.website.com/product/path",
  image_url: "https://www.website.com/product/path.png",
})

Product Removed

This event is triggered whenever a product is removed from the shopping cart by the customer. The following properties are supported by this event:

Property Name	Type	Description of the Property
`cart_id`	String	Contains the cart ID of the cart to which the product was added
`product_id`	String	Contains the database ID of the product being viewed
`sku`	String	Contains the SKU of the product
`category`	String	Contains the category of the product
`name`	String	Contains the name of the product being viewed
`brand`	String	Contains the name of the brand associated with the product
`variant`	String	Contains information of the variant associated with the product
`price`	Number	Contains the price of the product being viewed
`quantity`	Number	Contains the quantity of the product
`coupon`	String	Contains information on the coupon code associated with a product
`position`	Number	Contains the position of the product in the product list
`url`	String	Contains the URL of the product page
`image_url`	String	Contains the image URL of the product

An example of the Product Removed event is as shown:

rudderanalytics.track("Product Removed", {
  product_id: "123",
  sku: "F15",
  category: "Games",
  name: "Game",
  brand: "Gamepro",
  variant: "111",
  price: 13.49,
  quantity: 11,
  coupon: "DISC21",
  position: 1,
  url: "https://www.website.com/product/path",
  image_url: "https://www.website.com/product/path.png",
})

Cart Viewed

This event is triggered whenever a visitor or customer views their shopping cart. The following properties are supported by this event:

Property Name	Type	Description of the Property
`cart_id`	String	Contains the cart ID of the cart to which the product was added
`products`	Array	Contains the list of products displayed in the product list
`products.$.product_id`	String	Contains the product ID displayed on the list
`products.$.sku`	String	Contains the SKU of the product being viewed
`products.$.category`	String	Contains the category of the product being viewed
`products.$.name`	String	Contains the name of the product being viewed
`products.$.brand`	String	Contains the name of the brand associated with the product
`products.$.variant`	String	Contains information of the variant associated with the product
`products.$.price`	Number	Contains the price of the product being viewed
`products.$.quantity`	Number	Contains the quantity of the product
`products.$.coupon`	String	Contains information on the coupon code associated with a product
`products.$.position`	Number	Contains the position of the product in the product list
`products.$.url`	String	Contains the URL of the product page
`products.$.image_url`	String	Contains the image URL of the product

An example of the Cart Viewed event is as shown:

rudderanalytics.track("Cart Viewed", {
  cart_id: "12345",
  products: [
    {
      product_id: "123",
      sku: "G-14",
      name: "Cards",
      price: 14.99,
      position: 1,
      category: "Games",
      url: "https://www.website.com/product/path",
      image_url: "https://www.website.com/product/path.jpg",
    },
    {
      product_id: "345",
      sku: "G-32",
      name: "UNO",
      price: 3.99,
      position: 2,
      category: "Games",
    },
  ],
})

Checkout Started

This event is triggered whenever an order or transaction is initiated after the customer or visitor clicks on the checkout button. The following properties are supported by this event:

Property Name	Type	Description of the Property
`order_id`	String	Contains the order ID or transaction ID, whichever is applicable
`affiliation`	String	Contains the store or affiliation details from where the transaction was started
`value`	Number	Contains the details of the revenue with the discount and coupons factored in
`revenue`	Number	Contains the revenue associated with the transaction, excluding the shipping and tax details
`shipping`	Number	Contains the shipping cost associated with the order or transaction
`tax`	Number	Contains the total tax associated with the order or the transaction
`discount`	Number	Contains the total discount associated with the transaction
`coupon`	String	Contains details of the transaction coupon which can be redeemed with the transaction
`currency`	String	Contains the currency code associated with an order or transaction
`products`	Array	Contains the list of products in the order or transaction
`products.$.product_id`	String	Contains the product ID displayed on the list
`products.$.sku`	String	Contains the SKU of the product being viewed
`products.$.category`	String	Contains the category of the product being viewed
`products.$.name`	String	Contains the name of the product being viewed
`products.$.brand`	String	Contains the name of the brand associated with the product
`products.$.variant`	String	Contains information of the variant associated with the product
`products.$.price`	Number	Contains the price of the product being viewed
`products.$.quantity`	Number	Contains the quantity of the product
`products.$.coupon`	String	Contains information on the coupon code associated with a product
`products.$.position`	Number	Contains the position of the product in the product list
`products.$.url`	String	Contains the URL of the product page
`products.$.image_url`	String	Contains the image URL of the product

An example of the Checkout Started event is as shown:

rudderanalytics.track("Checkout Started", {
  order_id: "1234",
  affiliation: "Apple Store",
  value: 20,
  revenue: 15.0,
  shipping: 22,
  tax: 1,
  discount: 1.5,
  coupon: "ImagePro",
  currency: "USD",
  products: [
    {
      product_id: "123",
      sku: "G-32",
      name: "Monopoly",
      price: 14,
      quantity: 1,
      category: "Games",
      url: "https://www.website.com/product/path",
      image_url: "https://www.website.com/product/path.jpg",
    },
    {
      product_id: "345",
      sku: "F-32",
      name: "UNO",
      price: 3.45,
      quantity: 2,
      category: "Games",
    },
  ],
})

Checkout Step Viewed

This event is triggered whenever a checkout step is viewed. The following properties are supported by this event:

Property Name	Type	Description of the Property
`checkout_id`	String	Contains the checkout transaction ID
`step`	Number	Contains the number associated with the checkout process step
`shipping_method`	String	Contains the information associated with the chosen shipping method
`payment_method`	String	Contains the payment method information

An example of the Checkout Step Viewed event is as shown:

rudderanalytics.track("Checkout Step Viewed", {
  checkout_id: "123",
  step: 1,
  shipping_method: "DHL",
  payment_method: "Mastercard",
})

Checkout Step Completed

This event is triggered whenever a checkout step is completed. The following properties are supported by this event:

Property Name	Type	Description of the Property
`checkout_id`	String	Contains the checkout transaction ID
`step`	Number	Contains the number associated with the checkout process step
`shipping_method`	String	Contains the information associated with the chosen shipping method
`payment_method`	String	Contains the payment method information

An example of the Checkout Step Completed event is as shown:

rudderanalytics.track("Checkout Step Completed", {
  checkout_id: "123",
  step: 1,
  shipping_method: "DHL",
  payment_method: "Mastercard",
})

Payment Info Entered

This event is triggered whenever payment information is successfully entered to complete an order or transaction. The following properties are supported by this event:

Property Name	Type	Description of the Property
`checkout_id`	String	Contains the checkout transaction ID
`order_id`	String	An optional string that contains the order ID
`step`	Number	Contains the number associated with the checkout process step
`shipping_method`	String	Contains the information associated with the chosen shipping method
`payment_method`	String	Contains the payment method information

An example of the Payment Info Entered event is as shown:

rudderanalytics.track("Payment Info Entered", {
  checkout_id: "12344",
  order_id: "123",
})

Order Updated

This event is triggered whenever an order or transaction is updated. The following properties are supported by this event:

Property Name	Type	Description of the Property
`order_id`	String	Contains the order ID or transaction ID, whichever is applicable
`affiliation`	String	Contains the store or affiliation details from where the transaction was started
`total`	Number	Contains the details of the revenue with the discount and coupons factored in
`revenue`	Number	Contains the revenue associated with the transaction, excluding the shipping and tax details
`shipping`	Number	Contains the shipping cost associated with the order or transaction
`tax`	Number	Contains the total tax associated with the order or the transaction
`discount`	Number	Contains the total discount associated with the transaction
`coupon`	String	Contains details of the transaction coupon which can be redeemed with the transaction
`currency`	String	Contains the currency code associated with an order or transaction
`products`	Array	Contains the list of products in the order or transaction
`products.$.product_id`	String	Contains the product ID displayed on the list
`products.$.sku`	String	Contains the SKU of the product being viewed
`products.$.category`	String	Contains the category of the product being viewed
`products.$.name`	String	Contains the name of the product being viewed
`products.$.brand`	String	Contains the name of the brand associated with the product
`products.$.variant`	String	Contains information of the variant associated with the product
`products.$.price`	Number	Contains the price of the product being viewed
`products.$.quantity`	Number	Contains the quantity of the product
`products.$.coupon`	String	Contains information on the coupon code associated with a product
`products.$.position`	Number	Contains the position of the product in the product list
`products.$.url`	String	Contains the URL of the product page
`products.$.image_url`	String	Contains the image URL of the product

An example of the Order Updated event is as shown:

rudderanalytics.track("Order Updated", {
  order_id: "1234",
  affiliation: "Apple Store",
  value: 20,
  revenue: 15.0,
  shipping: 22,
  tax: 1,
  discount: 1.5,
  coupon: "ImagePro",
  currency: "USD",
  products: [
    {
      product_id: "123",
      sku: "G-32",
      name: "Monopoly",
      price: 14,
      quantity: 1,
      category: "Games",
      url: "https://www.website.com/product/path",
      image_url: "https://www.website.com/product/path.jpg",
    },
    {
      product_id: "345",
      sku: "F-32",
      name: "UNO",
      price: 3.45,
      quantity: 2,
      category: "Games",
    },
  ],
})

Order Completed

This event is triggered whenever an order is completed successfully. The following properties are supported by this event:

Property Name	Type	Description of the Property
`checkout_id`	String	Contains the checkout ID
`order_id`	String	Contains the order ID or transaction ID, whichever is applicable
`affiliation`	String	Contains the store or affiliation details from where the transaction was started
`subtotal`	Number	Contains the order total after discounts but not including the taxes and shipping charges
`total`	Number	Contains the details of the revenue with the discount and coupons factored in
`revenue`	Number	Contains the revenue associated with the transaction, excluding the shipping and tax details
`shipping`	Number	Contains the shipping cost associated with the order or transaction
`tax`	Number	Contains the total tax associated with the order or the transaction
`discount`	Number	Contains the total discount associated with the transaction
`coupon`	String	Contains details of the transaction coupon which can be redeemed with the transaction
`currency`	String	Contains the currency code associated with an order or transaction
`products`	Array	Contains the list of products in the order or transaction
`products.$.product_id`	String	Contains the product ID displayed on the list
`products.$.sku`	String	Contains the SKU of the product being viewed
`products.$.category`	String	Contains the category of the product being viewed
`products.$.name`	String	Contains the name of the product being viewed
`products.$.brand`	String	Contains the name of the brand associated with the product
`products.$.variant`	String	Contains information of the variant associated with the product
`products.$.price`	Number	Contains the price of the product being viewed
`products.$.quantity`	Number	Contains the quantity of the product
`products.$.coupon`	String	Contains information on the coupon code associated with a product
`products.$.position`	Number	Contains the position of the product in the product list
`products.$.url`	String	Contains the URL of the product page
`products.$.image_url`	String	Contains the image URL of the product

An example of the Order Completed event is as shown:

rudderanalytics.track("Order Completed", {
  checkout_id: "12345",
  order_id: "1234",
  affiliation: "Apple Store",
  total: 20,
  revenue: 15.0,
  shipping: 22,
  tax: 1,
  discount: 1.5,
  coupon: "ImagePro",
  currency: "USD",
  products: [
    {
      product_id: "123",
      sku: "G-32",
      name: "Monopoly",
      price: 14,
      quantity: 1,
      category: "Games",
      url: "https://www.website.com/product/path",
      image_url: "https://www.website.com/product/path.jpg",
    },
    {
      product_id: "345",
      sku: "F-32",
      name: "UNO",
      price: 3.45,
      quantity: 2,
      category: "Games",
    },
  ],
})

Order Refunded

This event is triggered whenever an order is refunded. The following properties are supported by this event:

Property Name	Type	Description of the Property
`order_id`	String	Contains the order or transaction ID

An example of the Order Refunded event is as shown:

rudderanalytics.track("Order Refunded", {
  order_id: "1234",
  total: 20,
  currency: "USD",
  products: [
    {
      product_id: "123",
      sku: "G-32",
      name: "Monopoly",
      price: 17,
      quantity: 1,
      category: "Games",
      url: "https://www.website.com/product/path",
      image_url: "https://www.website.com/product/path.jpg",
    },
    {
      product_id: "345",
      sku: "F-32",
      name: "UNO",
      price: 3,
      quantity: 1,
      category: "Games",
    },
  ],
})

Order Cancelled

This event is triggered whenever an order is canceled. The following properties are supported by this event:

Property Name	Type	Description of the Property
`order_id`	String	Contains the order ID or transaction ID, whichever is applicable
`affiliation`	String	Contains the store or affiliation details from where the transaction was started
`total`	Number	Contains the details of the revenue with the discount and coupons factored in
`revenue`	Number	Contains the revenue associated with the transaction, excluding the shipping and tax details
`shipping`	Number	Contains the shipping cost associated with the order or transaction
`tax`	Number	Contains the total tax associated with the order or the transaction
`discount`	Number	Contains the total discount associated with the transaction
`coupon`	String	Contains details of the transaction coupon which can be redeemed with the transaction
`currency`	String	Contains the currency code associated with an order or transaction
`products`	Array	Contains the list of products in the order or transaction
`products.$.product_id`	String	Contains the product ID displayed on the list
`products.$.sku`	String	Contains the SKU of the product being viewed
`products.$.category`	String	Contains the category of the product being viewed
`products.$.name`	String	Contains the name of the product being viewed
`products.$.brand`	String	Contains the name of the brand associated with the product
`products.$.variant`	String	Contains information of the variant associated with the product
`products.$.price`	Number	Contains the price of the product being viewed
`products.$.quantity`	Number	Contains the quantity of the product
`products.$.coupon`	String	Contains information on the coupon code associated with a product
`products.$.position`	Number	Contains the position of the product in the product list
`products.$.url`	String	Contains the URL of the product page
`products.$.image_url`	String	Contains the image URL of the product

An example of the Order Cancelled event is as shown:

rudderanalytics.track("Order Cancelled", {
  order_id: "1234",
  affiliation: "Apple Store",
  total: 20,
  revenue: 15.0,
  shipping: 22,
  tax: 1,
  discount: 1.5,
  coupon: "ImagePro",
  currency: "USD",
  products: [
    {
      product_id: "123",
      sku: "G-32",
      name: "Monopoly",
      price: 14,
      quantity: 1,
      category: "Games",
      url: "https://www.website.com/product/path",
      image_url: "https://www.website.com/product/path.jpg",
    },
    {
      product_id: "345",
      sku: "F-32",
      name: "UNO",
      price: 3.45,
      quantity: 2,
      category: "Games",
    },
  ],
})

Contact us

For queries on any of the sections covered in this guide, you can contact us or start a conversation in our Slack community.

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Product Clicked

Product Viewed

Product Added

Product Removed

Cart Viewed

Checkout Started

Checkout Step Viewed

Checkout Step Completed

Payment Info Entered

Order Updated

Order Completed

Order Refunded

Order Cancelled

Contact us

Promotions

Coupons

Contents

Product Clicked

Product Viewed

Product Added

Product Removed

Cart Viewed

Checkout Started

Checkout Step Viewed

Checkout Step Completed

Payment Info Entered

Order Updated

Order Completed

Order Refunded

Order Cancelled

Contact us

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